A&A Gas Services
A&A Gas Services boost customer feedback and online reputation with Fintrano
A&A Gas Services, based in Newport Pagnell, Milton Keynes, is a family-run business providing heating and plumbing services to homes and businesses across the region. With a small, dedicated team of engineers, the company prides itself on reliable workmanship, trust, and excellent customer service.
Hanna manages the administrative side of the business, booking jobs, coordinating engineers, and keeping customers informed. With a strong background in customer service, she has always believed that clear communication and personal care are what set A&A Gas Services apart.
"Fintrano has made my life a lot easier and it’s making our customers’ experience better"
Hanna McWilliams, A&A Gas Service
The challenge
The business has long received glowing feedback from satisfied customers, but only a small number of clients were leaving public reviews online. Hanna knew that more Google reviews could help the business stand out to new customers searching locally for trusted engineers.
Hanna was on the look out for a system that could meet the needs of a small but growing business. It needed to be affordable, and focussed on customer experience. A friend recommended Fintrano and it seemed to tick all the boxes and align really well with their ways of working.
She was drawn to its simplicity and ease of setup, but soon realised it could do much more than just streamline admin and communication. Fintrano’s automated review reminders have had a remarkable impact on A&A Gas Services’ online presence.
The solution
Fintrano’s automated review reminders have had a remarkable impact on A&A Gas Services’ online presence.
By sending customers a prompt to leave a review immediately after a job is completed, when satisfaction is highest, Fintrano has driven a substantial increase in Google reviews, helping build trust and strengthen the company’s local reputation. At the same time, the platform has streamlined daily operations. Hanna can now manage bookings, track engineers, and communicate with customers in just a few clicks, eliminating the need for time-consuming phone calls.
Using Fintrano has dramatically accelerated A&A's reviews, increasing from a total of 15 Google reviews accumulated over four years, to 160 new five-star reviews in just 15 months - an increase of more than 960%. You can read more about their review growth here.
