A&A Gas Services boost customer feedback and online reputation with Fintrano

A&A Gas Services, based in Newport Pagnell, Milton Keynes, is a family-run business providing heating and plumbing services to homes and businesses across the region. With a small, dedicated team of engineers, the company prides itself on reliable workmanship, trust, and excellent customer service.

Hanna manages the administrative side of the business, booking jobs, coordinating engineers, and keeping customers informed. With a strong background in customer service, she has always believed that clear communication and personal care are what set A&A Gas Services apart.

The challenge:

The business has long received glowing feedback from satisfied customers, but only a small number of clients were leaving public reviews online. Hanna knew that more Google reviews could help the business stand out to new customers searching locally for trusted engineers.

When Hanna discovered Fintrano, she was drawn to its simplicity and ease of setup, but soon realised it could do much more than just streamline admin and communication. Fintrano’s automated review reminders have had a remarkable impact on A&A Gas Services’ online presence.

"It’s been a game changer for our business"

“Fintrano automatically sends a feedback reminder to our customers when the job is complete. This tends to be the moment when they are at their happiest and have the time to leave a quick review when prompted by the text message. It’s been a game changer for our business.”

The business had received a total of 15 Google reviews during the previous four years. Then, after beginning to use Fintrano in March 2025, Google reviews grew to 160 by June 2026. More than ten times the total accumulated in the the preceeding four-year period. An increse of more than 960%.

At the same time, Fintrano has continued to save Hanna valuable time each day. She can now manage job bookings, track engineers, and communicate with customers in just a few clicks, without the time consuming phone calls that once filled her schedule. Hanna says:

“Fintrano has made my life a lot easier and it’s making our customers’ experience better”

By combining smarter communication with automated customer feedback, Fintrano has helped A&A Gas Services not only work more efficiently but also grow their online reputation, turning great service into visible, lasting results.

“Fintrano has made my life a lot easier and it’s making our customers’ experience better”