Peledex Pest Control
Peledex enhance customer communication and reduce cancellations with Fintrano
James has been running is own busniness Peledex Pest Control for 4 years having taken the leap to self employment. Customer service is so important to him, he would always text customers when he was on his way. As the business grew, he needed a system to help him manage with the higher volume of jobs.
As a small business owner, a great customer experience is the best marketing strategy. When customers feel well cared for they can become repeat business and the ones who recommend the service to their friends and colleagues.
The challenge:
James was trying to provide exceptional customer service - manually. The courtesy of informing customers when he was on the way was a standard he liked to keep. Occasionally, this would be the time that they remembered they couldn’t do it – he’d be on the motorway on the way to the next job, and get a reply saying ‘sorry, we had forgotten, can we reschedule?’.
“I wanted a system, and Fintrano turned out to be just what I was looking for”.
I’ve always tried to make sure my customers are well informed, but Fintrano is so much more thorough.
The solution:
Because Fintrano sends appointment confirmations by both text and email, and reminder messages the day before – customers remain informed and no longer cancel at the last minute. Fintrano systemises customer communication so that no matter how long a day at work you’ve had, Fintrano won’t forget or put it off. Peledex customers are kept informed of appointment times and they are notified with a tracking link when James is on his way. Customers don’t like waiting in a long time slot, but now that they can track James when he’s on his way, they really love it.
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