Instant Confirmation
Instant booking confirmation by SMS and email
When a customer books a job, the way you respond sets the tone for the whole experience. With Fintrano, confirmation is instant and professional. As soon as a job is scheduled, the customer receives a clear confirmation by both SMS and email, without you needing to lift a finger.
This simple step makes a big impression. It reassures the customer that the job is in the system, that their time has been noted, and that your business is organised and responsive. For many field-based businesses, this is a key differentiator. While competitors may rely on handwritten notes or unacknowledged phone calls, you are already communicating clearly and professionally.
It reassures the customer that the job is in the system.
For businesses working at customer premises, whether a home visit or a commercial callout, this kind of confirmation builds trust. The customer knows you’re coming, they know when to expect you, and they’ve got a written record of the booking. That alone reduces no-shows, late cancellations, and confusion about timings.
The messages sent are simple, branded, and easy to read. They include the date and time of the appointment, a brief description of the work (if added), and your business name. You can customise the message template to suit your tone and include any key instructions the customer might need.
Behind the scenes, everything is tracked. You can see when a message was sent and whether it was delivered. If a customer claims they never received confirmation, you have the evidence to hand, helping avoid disputes and misunderstandings.
Confirmation is the first step in a professional customer experience. With Fintrano, it happens automatically, quickly, and reliably, giving your customers confidence and giving you one less thing to remember.
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